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      SHIPPING/TRACKING


      WHERE DO YOUR PRODUCTS SHIP FROM?

      We source our inventory from carefully selected jewelry designers. We have built strong relationships with these designers to ensure that all products are made using sustainable materials.  All orders ship from our centralized fulfillment location.


      HOW LONG DOES SHIPPING TAKE?
      It is our goal to keep our inventory fresh, affordable, and as up to date as possible so our fellow Wanderlusters can keep their look unique even while traveling the world. In order to accomplish this we source our inventory from several jewelry designers. All US orders ship from the US and all international orders ship from one of our centralized fulfillment location.

      Please allow 1-3 weeks for shipping and up to 4-6 weeks for international orders depending on customs which is entirely out of our control. 

      Items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. Don't sweat it, any shipping delays will be communicated!

      Also please allow for up to 5 days to process your order.


      DO YOU OFFER FASTER SHIPPING OPTIONS?
      We're still growing so right now we only offer standard shipping. We're brainstorming to find better options for you soon though!

      LOST, STOLEN, OR UNDELIVERED PACKAGES
      Wild is NOT responsible for lost, stolen or undelivered packages. ALL LOST, STOLEN OR RETURNED packages are the responsibility of the buyer. In the rare event of a mail carrier failure, please contact your local carrier directly with any questions or concerns.

      ORDERS WITH INCORRECT ADDRESS INFORMATION
      Once your order has been submitted it can no longer be modified. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. 

      Quick! Take a glance or two and double check your address is right. Are the T's crossed I's dotted? Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order!

      WHAT COUNTRIES DO YOU SHIP TO?
      WILD original currently ships to our Wanderers in the United States, Canada, United Kingdom, Australia, France, Korea, Switzerland, Hungary, Italy, Luxembourg, Poland, Finland, Ireland, Israel, Belgium, and New Zealand! 

      WILL THERE BE DUTIES/TAXES ON MY PACKAGE?
      Good News - our pieces travel small and light it is not often that our customers receive duty/extra charges upon import.

      Bad News - WILD original has no control over what your countries customs decides in regards to import/duty tax. Every country reserves the right to charge tax on ANY imports, which is entirely out of our control. 

      In the rare event a charge occurs, customers are 100% responsible for all taxes, duties or tariffs if applied by your local customs. Note that, the taxes, duties, or tariffs are not part of the shipping charges. It is not charged by us nor your post office. It is charged by your countries customs department. For an exact costs of these fees you should see your local post office or customs office. We will not responsible for such expenses under any circumstances.

      WHAT ARE YOUR SHIPPING COSTS?
      Only $7.95 for orders less then $40 and FREE for all orders over $40!!! 

      *Order total must be $40 after any discounts to qualify for free shipping

      BACKORDERS
      You're so stylish that everyone wanted their hands on the item you purchased too! Don't worry we promise to get it to you as soon as possible! We know the anticipation of your new items arriving is exciting and we so much appreciate your patients! 

      If the item is backordered longer than two weeks, a refund can be issued upon request to help@thewildoriginal.com.

       

      PRODUCT QUESTIONS

      SALE ITEMS
      Who doesn't love a sale! Our items are always marked down from retail prices but we occasional will run specials with even deeper discounts! During these specials and/or if a coupon code is used in addition to any sale item, all items are FINAL SALE and cannot be returned or exchanged. 

      WHERE IS YOUR JEWELRY MADE?
      It is our goal to keep our inventory fresh, affordable, and as up to date as possible so our fellow Wanderlusters can keep there look unique even while traveling the world. In order to accomplish this, we source our inventory from carefully selected jewelry designers around the world. We have built strong relationships with these designers to ensure that all products are made using sustainable materials. 


      BACKORDERED ITEMS
      You're so stylish that everyone wanted their hands on the item you purchased too! Don't worry we promise to get it to you as soon as possible! We know the anticipation of your new items arriving is exciting and we so much appreciate your patients! 

      If the item is backordered longer than two weeks, a refund can be issued upon request to help@thewildoriginal.com. 

      ARE YOUR ITEMS HYPOALLERGENIC AND/OR NICKEL FREE?
      Some of our metal products are made with blended metal contents and may contain trace amounts of Nickel. We have a lot of AH-mazing 925 Sterling Silver pieces for those with sensitivities though!! Just type "Sterling Silver" in our search box at www.thewildoriginal.com!

       

      PAYMENTS

      WHAT TYPE OF PAYMENT METHODS DO YOU ACCEPT?
      We happily accept all major credit cards and PayPal. 

      WHEN AM I CHARGED FOR MY ORDER?
      We know how badly you want to wear all the ridiculously amazing pieces you just picked up so in order to get your order out ASAP your credit card is charged when you place an order. 

      Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order!

      SALES TAX
      Local sales tax applies only to our fellow Mountain Loving Coloradans!

      WHAT CURRENCY IS USED FOR PRICING ON YOUR WEBSITE?
      All products are listed in U.S. dollars.

       

      MORE QUESTIONS

      HOW DO I CONTACT WILD ORIGINAL CUSTOMER SERVICE FOR QUESTIONS NOT ANSWERED ON THE FAQ PAGE?
      Still need help? Please contact our amazing Customer Service team at help@thewildoriginal.com! Our team will get back to you within 24 hours with the exception of weekends!